When I got the poor unlucky Starbucks Soldier on the phone yesterday, I fully explained to him that the story I was about to tell him was not personal; that I actually felt kind of bad calling him and that I was not out to ruin his day. He seemed eager and agreeable and so I launched into the entire diatribe: the customer non-service incident, the fact that my husband was a loyal customer, as well as the point that---just in case there was a robbery at that particular Starbucks---just who did the Barista think was going to help her?
After I wrapped up my case, I heard a sharp intake of breath on the other end of the line. I think I actually heard the guy shake his head side to side. Then he offered me some free beverage coupons, which he insisted on mailing out to me ASAP. He also took my name, cell phone number, and any other pertinent information, because he insisted that the District Manager would love to hear me recount my story.
I am eagerly awaiting a call from Said District Manager.
For those of you who think I'm perhaps being over-the-top about this, let me just say this: I don't give anyone my money that disrespects me. I don't give anyone I strongly disagree with my money. I refuse to support a business, a movie, or a cause that will take my money and do unwise things with it. I value my money and I work hard for it; my husband risks his life in order to make money. In today's world, the sad truth is that I can go anywhere and get bad customer service. So I don't need to go to Starbucks. I might like to, but I need to see how this whole thing wraps up before I make any final decisions. And I promise to keep you posted.